Returns & Shipping

 We are committed to ensuring your complete satisfaction with your purchase. If you’re not happy with one of our products, please reach out to us at info@medicalcanabisshop.com and we will do our utmost to resolve any issues.

Once we receive and inspect your return, we will email you to confirm receipt and inform you about the approval or rejection of your refund.

If your refund is approved, a credit will be applied to your credit card or original method of payment, usually within 7 days, depending on your bank’s processing time.

Late or Missing Refunds:

If you haven’t received your refund yet, please follow these steps:

1. Check your account.
2. Contact your credit card company, as it may take some time for the refund to be officially posted.
3. If you still haven’t received your refund after completing these steps, please contact us at info@medicalcanabisshop.com

Sale Items:

Only regular-priced items are eligible for a refund; unfortunately, sale items cannot be refunded.

Exchanges:

We replace items only if they are defective or damaged.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and notify them of your return.

Send us an email with the above information, and we will provide you with return instructions.

Typically, you will be responsible for covering your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.

For items valued over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee the receipt of your returned item.

Please do not send your purchase back to the manufacturer.